Terms and Conditions
Terms and Conditions
These Terms and Conditions apply to all purchases made via the website of Harper Ivy London. You can contact us at info@harperivylondon.com
1. Applicability
By placing an order, you agree to these Terms and Conditions.
2. Product Information
We make every effort to ensure that our products are accurately described and that information is kept up to date. However, typographical errors or inaccuracies may occur.
3. Orders and Payment
Orders will only be processed once full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.
4. Processing and Delivery
- Processing time: 1–3 working days
- Delivery time: 3–7 working days (depending on location)
- Shipments are dispatched directly from our supplier in China
5. Returns and Cancellations
Please refer to our separate Returns Policy for all applicable conditions.
6. Liability
We are not responsible for loss or damage during shipping if the tracking shows that the parcel has been delivered to the address provided by the customer. Always ensure that the delivery address entered is correct.
7. Intellectual Property
All content on this website (including text, images, and logos) is the property of Harper Ivy London and may not be used without prior written permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@harperivylondon.com We aim to respond within 5 working days.
9. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.