Shipping and Delivery

Shipping and Delivery

We aim to deliver your order as quickly and accurately as possible. This document outlines our shipping and delivery policy.

Processing Time
Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive an email with tracking details.

Delivery Time
The average delivery time is 3 to 7 working days, depending on your location. Please note that delivery may take longer during busy periods or due to customs procedures.

Shipping Method and Origin
All orders are shipped directly from our supplier in China. Depending on the country of delivery, customs duties or import taxes may apply.

Shipping Costs
Shipping costs are displayed at checkout. They depend on the weight, destination, and chosen shipping method.

Responsibility During Shipping

Once tracking information confirms that the parcel has been delivered, responsibility passes to the customer.
Please ensure that your address details are correct; any errors must be reported within 24 hours of placing the order.

For any questions regarding shipping, please contact us at info@harperivylondon.com